At Dating Happens ("we", "us", or "our"), your privacy is extremely important to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information when you use our platform, mobile app, and services (collectively, the "Service").
1. 📊 Information We Collect
We collect information you provide directly to us, information generated by your use of the Service, and information from third parties.
Information you provide:
- Account info: name, email address, password, date of birth, gender, location
- Profile info: photos, bio, interests, height, education, job title, dating preferences
- Identity verification: government-issued ID (stored securely, deleted after verification)
- Payment info: transaction IDs, subscription status (we do not store full card numbers)
- Communications: messages, calls, and live stream interactions on the platform
- Support requests: information you provide when contacting our support team
Information collected automatically:
- Usage data: matches, swipes, profile views, session duration, features used
- Device info: IP address, device type, operating system, browser, app version
- Location data: approximate location (city/region level) derived from IP address
- Cookies and similar technologies: session tokens, preferences, analytics identifiers
2. 🔧 How We Use Your Data
We use your information for the following purposes:
- Create and maintain your account and profile
- Power our matching algorithm to surface compatible profiles
- Enable messaging, audio/video calling, and live streaming
- Process payments and manage your subscription
- Send service notifications (new matches, messages, subscription renewals)
- Detect and prevent fraud, spam, and safety violations
- Verify profile identity and issue verification badges
- Improve and develop new features through aggregated analytics
- Respond to support inquiries and safety reports
- Comply with legal and regulatory obligations
3. 🤝 Sharing Your Information
We do not sell your personal data. We may share limited information in these circumstances:
- Other users: your profile information is visible to other members as you configure it
- Service providers: trusted vendors for hosting, payments, analytics, and customer support — bound by confidentiality agreements
- Law enforcement: when legally required by a valid court order or government request
- Safety purposes: to protect the safety of our users or the public
- Business transfers: in connection with a merger, acquisition, or sale of assets (you will be notified)
4. ✅ Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: update or correct inaccurate information via your profile settings
- Deletion: request deletion of your account and associated data (Settings → Danger Zone)
- Portability: export your data in a portable format
- Opt-out: unsubscribe from marketing emails at any time
- Restrict processing: request we limit how we use your data in certain circumstances
To exercise any of these rights, contact us at [email protected]. We respond within 30 days.
5. 🛡 Data Security
We implement industry-standard security measures to protect your personal information:
- All data in transit is encrypted using TLS/SSL (HTTPS)
- Sensitive data at rest is encrypted using AES-256
- Regular third-party security audits and penetration testing
- Role-based access control — only authorized personnel can access user data
- Automatic session expiry and secure token management
While we use best-practice security measures, no system is 100% secure. Please protect your account password and log out on shared devices.
6. 🍪 Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use the platform. You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.
7. 👶 Children's Privacy
Dating Happens is strictly for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has registered, we will immediately delete their account and data.
8. 🔄 Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or via an in-app notification at least 14 days before the changes take effect. Continued use of the Service after changes constitutes acceptance.
9. 📬 Contact Us
For privacy-related questions, requests, or concerns, please contact our Data Protection Officer:
Data Protection Officer — Dating Happens
Email: [email protected]
Response time: Within 30 days · Urgent safety: Within 24 hours